Oregon Health and Science University
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Description
Department Overview
The Network Engineering, Design and Operations teams provide for analysis, implementation, design, maintenance, security, and optimization of OHSU local and wide area (LAN/WAN) wired and wireless networks, data center networks, and associated infrastructure. As detailed below, the individual positions within this work unit will be required to collaborate and assist staff in other technology work units as well as customers.
The principle duty of the Network Infrastructure Analyst is to provide life cycle support for the data network infrastructure itself as well as broad spectrum technical analysis and support of OHSU Applications which use this data communications infrastructure. The data communications infrastructure includes but is not limited to the following elements: wired, wireless, switches, routers, security, MPLS, virtualization, Internet, WAN, datacenter, Power sub systems, VOIP, and relevant operational practices.
This is a multi-tasking, broadly based, position that requires a unique combination of analytic, project management, and customer service skills to provide ITG systems support across all OHSU healthcare, academic and research missions. Incumbents are proficient in troubleshooting and root cause analysis using the scientific method of refining a problem statement, and queuing up a series of increasingly specific tests to isolate the problem. Necessarily, this requires specialized knowledge for the equipment and services for which the analyst is directly responsible. In addition, expert broad-based knowledge is used to troubleshoot integrated applications suites, services running across hybrid network architectures, virtualized servers or desktops, load balanced web farms, firewalled VPNS, etc.
This position works closely with System Analyst Engineers, Field Technical Analysts, and customers. The Network Technology Analyst provides advanced technical expertise and leadership, models service excellence and conduct, and develops cross-team communications to facilitate core competencies and best practices.
The Network Technology Analyst also provides liaison with other ITG teams to communicate and assess operational issues, and test, integrate and help implement value added changes while mitigating negative issues in the network or field environment for the customer and ITG.
Function/Duties of Position
Systems Analysis
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- Conducts field analysis of deployed ITG core services including all manner of network infrastructure, proper operation of related services, security systems, virtualized environments, wireless, and wired Networks
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- Monitors performance and proactively looks for system degradation or problem trends; provides feedback, problem assessment, and resolves the issues or proposes solutions to customers, and ITG support teams
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- Provides analysis and testing of new hardware and software for integrity and usability
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- Develops and/or participates in testing to assess the effectiveness and utility of temporary and permanent solutions for problems discovered in the field
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- Analyzes special project technology requirements and recommends optimal hardware/software solutions
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- Provides recommendations and assistance to other ITG staff in assessing and improving the tools, processes and procedures currently in use or proposed for future use.
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- Develops and maintains expertise with current technologies and examine details of proposed future technologies to ensure effective and efficient deployment in research, and classroom environments.
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- Participates in testing to assess the effectiveness and utility of proposed changes in tools, processes and procedures.
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- Works with managers, technicians and customers to identify areas of concern and work to create efficient processes and procedures to ensure timely completion of projects, quality of support and resolution of problems; works collaboratively with other technical staff and management to identify trends and communicate issues that impact ITG personnel (root cause analysis).
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- Assists ITG in developing a technology roadmap for the future.
Network Systems Administration
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- Manage full lifecycle of network infrastructure equipment and services which includes planning, inventory management, configuration, communications, deployment, and ongoing support.
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- Monitor network infrastructure, proactively addressing potential issues before they become service impacting, and reducing the impact when customers are affected.
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- Mentor Field Technology Analysts and other ITG personnel when network related troubleshooting and service delivery is involved with their workflow.
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- Use standard templates and models to deploy and configure ITG services. This includes all phases of operational work as well as all aspects of project work except service design which would require the input from a System Analyst Engineer.
Project Management
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- Utilizes the ITG Solution Development Life Cycle (SDLC) process to implement and support all assigned projects.
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- Coordinates with OHSU facilities, space planning, outside vendors and other ITG work units to provide project planning, scheduling and resource management for internal and external IT field projects
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- Participates in project kick-off, implementation, and support and milestone meetings for those projects that require ITG resources for implementation and support; reports issues and concerns to manager as appropriate.
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- Acts as the advocate for both ITG and the user community to present and/or assess project-related technical solutions and tools for implementation of new solutions.
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- Assesses daily priorities and coordinates projects, problem tickets and other work with desktop support staff; monitor and report progress to management.
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- Communicates issues arising from the need to incorporate (or not) modifications to desktop “builds” relating to updates in OS, NOS, hardware and/or drivers, based on experience and feedback from the field
Required Qualifications
Education/Experience:
Two or more years of paid work experience as a Field Technology Analyst or Systems Analyst position.
Must have six years of cumulative paid working experience in the information technology field; OR
Equivalent combination of education and experience where:
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- One year of experience will be substituted for an Associate’s degree
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- Two years of experience will be substituted for a Bachelor’s degree
Job Related Knowledge, Skills and Abilities (Competencies):
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- Project and/or team leadership
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- Advanced, broad-based “technical generalist” skills
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- Superior and proven technology analytic skills that demonstrate accepted systems analysis processes
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- Ability to rapidly adjust to changing priorities and make quick and good decisions with limited information
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- Demonstrated knowledge of and ability to script and/or program solutions for repetitive systems administration tasks.
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- Proven experience with IT technologies, principles, and best practices
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- Ability and willingness to stay current on technologies and trends relating to OHSU field technologies
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- Proven knowledge of local area networks running on Ethernet topology, troubleshooting experience.
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- Expertise with Microsoft Office Suite
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- High level knowledge of IT security tools, practices and principles
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- Proven ability and expertise deploying and troubleshooting desktops/laptops, wireless devices, PDA/phones, components and peripherals and other IP based field technologies
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- Excellent analytical and troubleshooting skills
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- Proven ability to multitask
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- Superior oral, written, verbal and aural communication skills
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- Ability to build relationships, respect and trust with customers and co-workers
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- Ability to track and analyze data using Excel and/ or Access
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- Successful candidates must have experience and working knowledge in operating system software, relational and/or hierarchical databases, and technical application support for administrative and clinical systems.
Registrations, Certifications and/or Licenses:
Within six months of hire:
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- Cisco Certified Network Associate (CCNA)
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- Cisco Certified Network Associate Security (CCNA)
Preferred Qualifications
Experience:
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- Experience with TCP/IP, and other networking protocols, networking concepts and implementations.
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- Understanding of Microsoft Networks at the operating system level, file/directory security, and user account level
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- Proven Help Desk experience and customer relations skills
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- Three years of field experience which includes resolving field hardware and software problems, installing Microsoft Windows and Macintosh operating systems and which included two years of networking experience on a large scale network
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- Experience using project management methodology to manage projects
Additional Details
Please note: Effective Oct. 18, 2021, all OHSU employees are required to be fully vaccinated against COVID-19 unless they have an approved medical or religious exception. If you are hired by OHSU after Oct. 18, you will need to be fully vaccinated (or obtain an approved exception) prior to starting work, and need to provide proof of vaccination (or approved exception) within 10 days of starting work.
All are welcome
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
