Edgewater is seeking qualified candidates for a Communications Specialist 1 opportunity for our customer in Los Alamos, NM to support the Los Alamos National Laboratory.

Location: 100% remote
Group/Organization: CEA-MP
Work Schedule: Standard schedule or 9/80s
Positions Available: 2
Clearance: No clearance required

Summary:
The successful candidate will be highly detail-oriented, proactive, and a problem-solver, capable of delivering top-level customer service in a fast-paced environment.

• CMS Experience – WordPress
• Creating, updating, publishing content in internal and external websites
• Will be working on assigned tickets from broken links to more involved content updates

Knowledge and Expertise
Beginner proficiency in the web communication field. Has a general understanding of written, visual and interactive communication, with a focus on digital communication channels such as web, social media and email. Beginner proficiency in copyediting or web-related writing and various writing styles. Beginner proficiency in visual and interactive design as it relates to digital content creation, and the software used to do so. Ability to translate complex, technical and jargonized content into a format appropriate for the web. Ability to organize content into sitemaps and that support campaign and UX objectives. Understanding of digital communication standards, guidelines, and best practices, especially as they relate to UX, SEO and accessibility. Ability to follow standards, best practices and demonstrate good judgment when implementing web content. Provide unparalleled customer service.

Desired Skills

1. Customer Service
2. Working with customers/stakeholders
3. CMS experience
4. Experience with collaborative tools- responsive, available, online SOFT skills

Tools and Systems

• Experience developing, formatting, and publishing web content in a web authoring software or Content Management System (CMS). Experience working with a WYSIWYG to input formatted text as HTML or Markdown and the ability to edit HTML/Markdown directly.
• Experience using tools and methods for information architecture activities such as creating sitemaps. Experience using tools and methods for collaborative communication and project management. Experience using tools and methods for receiving new and updated web content, and taking feedback from customers.
• Experience collecting metrics from analytics software (e.g. Google Analytics, etc). Demonstrated ability to gather and interpret usage data for the purpose of user testing, measuring success, and reporting to stakeholders.

Software knowledge requirements
Visual design, writing, development candidates will be considered.

Communication
Ability to conceptualize and communicate program requirements and detailed elements to both technical and non-technical personnel. Demonstrated skill with interpersonal, written, and verbal communication. Organization skills with high attention to detail and accuracy. Experience collaborating with developers, designers, and product stakeholders.

Problem-solving Skills
Able to use problem-solving skills to conduct research, investigate alternative solutions, and recommend solutions to improve services and products. Ability to monitor and maintain web content to ensure that content is accurate, up-to-date, accessible, and free of errors.

Customer Service
Demonstrated experience working with customers in a professional and responsive manner. Ability to meet project deadlines and manage multiple concurrent tasks and competing priorities. Experience working with customers and subject matter experts to achieve project requirements and communication objectives through the creation and implementation of high-quality web content.

Education and Years of Relevant Experience
Bachelor’s degree in Digital Communications, Web, Design, English, or other relevant degree and a minimum of two years of relevant experience; or, an equivalent combination of education and experience directly related to the occupation.

Desired Skills

• Skilled in industry-relevant design and illustration software (e.g., Adobe Creative Suite). Has an understanding of photography and design and can make adjustments to photos and graphics ensuring they are the right quality, dimensions and format for web use.
• Ability to do manipulation and conversion on files, such as converting file types, optimizing PDFs and making PDFs meet accessibility requirements.
• Understanding of search engines to optimize front matter and metadata.
• Experience with accessibility requirements such as Section 508 Compliance and accessibility tools (e.g., Siteimprove).
• Experience creating engaging and shareable digital content.

Submission of a digital content sample, portfolio, and/or applicable work materials is highly suggested.

If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers

Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!

WORKING WITH EDGEWATER
Founded in 2003, Edgewater is a professional and technical services firm supporting the U.S. Department of Energy and the U.S., U.K., and Canadian Commercial Nuclear Industry, and private sector businesses involved in high-hazard or complex operations. Edgewater proudly offers expertise in numerous technical disciplines necessary to support operational environments where Integrated Safety Management and formal, disciplined operations are essential to ensure safety, quality, security, and regulatory compliance.

Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.

EQUAL OPPORTUNITY EMPLOYER
Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities.

View all Edgewater opportunities at www.edgewatertech.net/careers