Audio/Visual Teleconference Support

Fort Indiantown Gap, PA, USA

Full-time

$31.50 an hour

Company Description

King Global Enterprise Solutions is providing recuring services for USG1. They provide top talent and technology solutions to government agencies where we aim to make a meaningful difference and add value to the mission. USG1 looks for candidates who want to make a difference to their team and its objectives, and in return, we will support you and help you in your goals and career journey.

Job Description

** This is an on-site position as it requires handling physical equipment**

*Occasional weekend on-call/on-site work might be required*

Team lead will work with a team that provides resource scheduling, user support, large meeting operations support, tier one VTC and AV System technical support to all CECOM APG AV and Conferencing Systems. Systems include Standard SIP / H.323 VTC codecs, Microsoft Teams based Systems, teleconferencing services and hardware. This service interfaces with external conferencing resources such VTC conferencing bridges, teleconferencing bridges for scheduling and meting support.

VTC and AV Services include, but not limited to:

Scheduling unclassified Internet Protocol (IP) video teleconferences

Management and operation of the Video Operation Control (VOC) facilities

Daily operations and technical support of VTC/AV hardware, and software

Provide training on all hardware and software located in the VOC.

Provide instructions to personnel in the use and operation of portable VTC systems

Conduct pre-conference testing and setup

Diagnose, troubleshoot and resolve wide variety of issues concerning all aspects of VTC, AV equipment and related voice/data communications.

Provide technical advice, training, documentation, or assistance with operation of customer-operated small office VTC systems or VTC Carts as required.

Assist with processing accreditation documentation for VTC systems.

Provide technical subject matter expertise on matters such as architecture, compatibility, integration, emerging technology, etc. to support current operations and future requirements planning

Provide an initial response to customers on support requests, or reports of system/network problem or reports of technical failure within 1 hour (during business hours).

Fulfill all confirmed, scheduled VTC/AV support requirements, on time, unless cancelled by the customer.

Establish and maintain a consolidated VTC requirements tracking capability

Qualifications

3 years experience is required

Must have ability to obtain Security + certification within 6 months of job start.

Requires the ability to to obtain a DoD Secret Clearance. (Required: US Citizen, no legal, recent substance abuse, or financial, etc. troubles) A Secret clearance already in possession is a big plus.

Additional Information

This position is for our direct client, a federal contractor.

The federal contract requires that all contractors are US Citizens.

There is a possibility of conversion to the client immediately or after a period of time.

No 3rd party corp to corp engagement will be entertained for this position

All your information will be kept confidential according to EEO guidelines.

USG1 is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, income status or any other status or characteristic protected by applicable law.