Location:  We are looking for a candidate who lives in the Central or Mountain time zone and within 45 minutes of a major airport (This position involves 75% travel).

Compensation: $100-120K, bonus, stock options.

Description

Do you enjoy developing products? Are you skilled in product deployments? Do you have strong customer service skills? Do you want to help make the world a safer place?

As a Technical Installation Specialist, you will help us achieve revenue objectives by deploying Express systems. This will include planning, delivering, installing, onsite training, and operational (go-live) support. You will be a vital part of training customers on how to set up, tear down, and use our systems; therefore, previous experience installing hardware-based systems is preferred but not required.

Success in the Role: What are performance outcomes over the first 6-12 months you will work toward completing?

In the first 30 days, you will:

• Attend our onboarding sessions at our headquarters in Waltham, MA
• Develop a strong understanding of our and our vertical markets by reviewing videos and gaining direct product exposure
• Understand our products (value proposition, return on investment (ROI), operations, etc.)
• Complete our Level 2 Certified Training at our headquarters in Waltham
• Complete greater than 75% of the required LMS (Learning Management System) onboarding training
• Support at least one (1) our product-based deployment at a customer or channel partner site
• Meet one on one with all other members of the Deployment Team as well as the Technical Sales & Solutions team leads for the region

Within 3 months, you will:

• Reinforce understanding of our product through continued exposure and hands-on experience, whether independently or part of a group
• Be able to set up and demonstrate the system in a controlled setting and handle routine deployment-related questions
• Complete 100% of the required LMS onboarding training
• Support at least 3 of our product-based deployment activities (installations, training, and go-live support, etc.) at customers or channel partner sites
• Independently complete at least one (1) of our product-based deployment at a customer or channel partner site
• Be capable of traveling 75% of the time

By the end of the first year, you will:

• Regularly complete our product-based deployments as part of a team, independently. or, in some cases, leading a team. This includes:
  • Installing our systems typically based on predefined solutions, including making adjustments as necessary based upon new site requirements
  • Training customers or partners on how to set up, tear down and use our systems
  • Supporting the initial operational use (go-live) with customers or partners, providing operational and technical expertise as needed
• Be fully capable of troubleshooting system-based issues, as well as operational and security-based (people flow) issues.
• Be capable of traveling more than 75% of the time.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Leadership through deployments

• Lead or support our product deployments at customer or partner sites
• Lead or support training sessions
• Lead or support operational go-lives

Customer Engagement and Customer Service

• Regularly engage customers in the deployment of our products, including supporting the resolution of any customer-related issues.
• Regularly provide in-person support during deployments to complete the activity or continuous improvement.

Personal and Technical Development

• Regularly complete any necessary training and career and other growth-related training.
• Regularly attend technical-based product training sessions.
  Preferred Experience (Not Required)
• Previous experience installing hardware-based systems is a plus.
• A 2- or 4-year engineering technology degree is a plus.

What does the leadership like for this role? What is the structure and culture of the team?

• You will join the Technical Sales and Solutions team and report to the Deployment Manager.
• The team culture is based on building trust, collaboration, and ongoing development through kindness, authenticity, courage, drive, and fun!