As a ZeroFox Senior Platform Specialist, you will join a team of highly skilled individuals working at the intersection of open source Intelligence and cyber security. This role focuses on assuring customer success by providing platform optimization and platform implementation services for a dedicated customer.

Role and responsibilities

• • Work with the configuration lead addressing customer requirements, following standard playbooks for configuration and optimization
  • Work effectively in a queue based system to process large volumes of social media findings
  • Build strong relationships with customers, partners, and team members
  • Provide regular updates to both the customer and ZeroFox leadership on assigned tasks and progress
  • Assist the Program Manager and Technical Lead in defining and / or enhancing service and methodologies based on lessons learned and feedback from the customer
  • Recall a large terms list across a multitude of findings
  • Effectively communicate trends and new TTPs to internal stakeholders
  • Support customer engagements to completion

Required qualifications and skills

• • Experience using and interacting with SaaS-based platform
  • Experience leveraging publicly available information, typically obtained in 2-5 years
  • High-level understanding of social media networks
  • Ability to apply cross-cultural lens to findings and tasks
  • Bachelor’s degree, preferably in Computer Science, Information Systems, Cyber, or other similar background, or equivalent experience
  • Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and / or start-up companies
  • Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems
  • Exceptional verbal and written organizational, presentation, and communication skills
  • Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
  • Demonstrable customer satisfaction and retention in a fast-paced environment
  • Proficiency in explaining strengths and vulnerabilities

Desired qualifications and skills

• • Knowledge of data analytics, dashboards, and reporting
  • Skill with various workflow tools: JIRA, SQL, SalesForce, Google Apps, Zendesk.
  • Experience working in customer success, technical support, configuration and / or training capacity, typically obtained in 3-5 years
  • Experience working with social media platforms, typically obtained in 2-4 years

Benefits

• • Competitive compensation
  • Community-driven culture with employee events
  • Generous time off
  • Comprehensive health benefits & 401(k) plan
  • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Other Information

• • This position may entail up to 10% travel
  • This role will be based out of our office in Savannah, GA
  • This role requires occasional work on nights and weekends as needed

ZeroFox’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: we recently announced our intent to become a publicly traded company via a merger with L&F Acquisition Corp. and were named a Top Workplace by the Baltimore Sun. With $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.