Customer Service Representative- Tactical Gear

Blue Force Gear, Inc.
April 12, 2023
October 9, 2023
Pooler, Georgia
Job Type


Blue Force Gear Inc.  is proud to design and manufacture the world’s lightest and most cutting-edge military equipment – all made here in the USA! We have a dedicated team committed to the mission of our nation’s armed service, law enforcement, prepared citizen, and sporting enthusiast. Also important to our company culture is the spirit of “Always Better” – a quest for constant improvement both in the workplace and in your personal lives.


  • Answers incoming calls, e-mails, and/or faxes from both customers and dealers/distributors and informs customers of unit prices, shipping date, anticipated delays, and any additional information needed
  • Receives orders and inputs order data into Business Central
  • Receives web orders and inputs them into Magneto
  • Responds to shipment and inventory inquiries, confirms orders, and resolves discrepancies
  • Serves as a liaison for specific dealers in a geographic area
  • Places outgoing calls in designated geographic area to announce promotions, introduce new products, confirm open orders, recommend additional products to meet customer needs, provide follow-up for purchase order discrepancies, and monitor consumer’s on-hand inventories
  • Provides technical support to customers via verbal and written communications
  • Follows-up with customers as needed.
  • Completes miscellaneous project work in preparation for major trade shows, meetings, or mass mailings.
  • Attends annual trade shows as needed.

Experience and Education:

  • College degree in Business or Marketing preferred, or an acceptable combination of education and experience
  • Must have two or more years of direct work experience in a customer service, sales or telesales capacity
  • Knowledge of government contracts, military and/or federal agencies a plus
  • Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
  • Experience with customer relationship management software a plus


  • Proficient in Microsoft Office Suite
  • Knowledge of Microsoft Dynamics 365
  • Effective time management
  • Integrity, enthusiasm, and strict attention to detail are essential
  • Strong problem identification and resolution skills
  • Exceptional communication and presentation skills
  • Must be self-motivated with the ability to multitask
  • Ability to perform basic mathematical calculations
  • Ability to work individually and as part of a team

Blue Force Gear is an Equal Opportunity and Drug Free Employer.

Only registered members can apply for jobs.

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